RETR Is Hiring a Customer Success Manager — Fully Remote
Bootstrapped mortgage intelligence startup RETR is bringing on one of its first enterprise-focused Customer Success Managers — and the role is entirely remote.
RETR builds software that helps loan officers identify valuable real estate agent relationships, supports mortgage companies in recruiting top performers, and gives lenders better data on who to work with. Founded in 2022, the company has stayed independent and profitable without outside investment — growth has come almost entirely from word of mouth within the mortgage industry. Over 55% of the top 100 mortgage lenders are already customers.
The open Customer Success Manager position is genuinely foundational. Whoever takes it will own a portfolio of enterprise accounts from start to finish — nurturing the relationship, making sure clients actually get value, and driving renewals and expansion. At RETR, customer success isn't a support function bolted on after the sale; it's treated as the core mechanism that keeps the business growing.
The company runs on a small set of clearly stated values: lead with value, be generous without keeping score, and do the right thing. They hire explicitly for honesty, accountability, and a high standard of work — and they have a low tolerance for process that doesn't pull its weight. If you've been looking for a remote role where your impact on customer outcomes actually shows up in the company's trajectory, this one is worth a look at retr.app.
Inspired by reporting from We Work Remotely: Remote jobs in design, programming, marketing and more.