Remote Senior Support Engineer Role Pays Up to $105K
Town Web is hiring a senior support engineer to lead client success for its municipal software products — fully remote, Central US hours.
If you have a knack for owning complex problems end-to-end and genuinely enjoy turning frustrated customers into loyal ones, this role is worth a look. Town Web — the company behind HeyGov and ClerkMinutes — is bringing on a Senior Support Engineer to set the quality bar for their entire support operation. Salary ranges from $85,000 to $105,000 annually.
The company builds software for local governments: think city clerks managing websites, online forms, payments, and meeting minutes. Over 1,300 municipalities across the US use their tools, so the support volume is real and the clients are non-technical by nature — mostly clerks and government staff keeping city hall functional with limited resources.
The twist here is that AI already handles the routine, well-documented tickets. What they need a human for is everything harder: diagnosing messy issues, building genuine relationships with clients, and documenting solutions so the whole team improves. You're not a ticket-closer — you're the person who raises the standard.
The position is remote and open to candidates based in the US, Canada, the UK, and Ireland, though Central US working hours are expected. If you've done senior support or customer success work in a SaaS environment and want a role with actual ownership, this is a solid opportunity.
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