HYROS Is Hiring a Technical CSM for High-Touch Onboarding
Ad tracking platform HYROS wants a senior Customer Success Manager who can handle both relationships and real technical complexity.
If you've been searching for a CSM role that goes beyond quarterly check-ins and renewal emails, this one from HYROS might be worth a look. The Delaware-based ad attribution company is hiring a remote Customer Success Manager with at least five years of experience — and they're upfront that this isn't a soft, relationship-only position.
The core of the job is getting customers properly set up with HYROS's tracking and attribution tools. That means understanding how a client's marketing and sales stack fits together, helping them connect the right platforms, and troubleshooting when things don't work as expected. If you're comfortable getting into the weeds of marketing tech integrations, that's the whole point.
The goal they've laid out is straightforward: customers should get set up correctly, see value quickly, and actually trust the data they're looking at. You'd be accountable for onboarding success, product adoption, and ultimately retention — which means spotting problems early rather than waiting for a support ticket.
It's a high-ownership role suited to someone who likes being the person customers depend on to make things work, not just to make things feel smooth. If you've got a background spanning both customer success and marketing technology, HYROS seems to have built this position with you in mind.
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