Dropbox Is Hiring a Remote Customer Success Manager
Dropbox has a remote opening for a Scaled Customer Success Manager focused on mid-market and small business accounts. Here's what the role involves.
If you're experienced in customer success and want to work remotely for a well-known tech company, Dropbox has a role worth looking at. The California-headquartered company is hiring a Scaled Customer Success Manager to manage a broad portfolio of mid-market and small business clients.
The core of the job is keeping customers engaged and moving toward renewal. That means reading product usage signals and health data to figure out where outreach will actually make a difference, then acting on it — whether through digital campaigns, group programs, or one-on-one contact when it counts.
The role sits at the intersection of Dropbox's digital customer success team and its renewals operation. You'd be responsible for translating things like customer sentiment, risk flags, and adoption trends into concrete renewal-readiness actions, and flagging growth opportunities to the sales team when customers are ready for more.
For a subset of higher-priority accounts within the portfolio, you'd provide closer attention and produce regular executive-level reporting to support forecasting and business decisions. It's a good fit for someone who's comfortable working at scale but knows when to shift gears and go hands-on.
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